Looking at Splose

Clinidiary, if you are weighing it against Splose

A fair account of what Splose is good at, and then what we do differently — in detail, and only things that exist today. No feature table with our column pre-ticked; you can get that anywhere and it is worth nothing.

What Splose is good at

An honest description

Splose is one of the newer Australian entrants and has moved quickly, particularly with NDIS-heavy practices and mobile clinicians. Being newer, it has been able to make modern choices without a decade of legacy to carry.

What we hear from clinics looking around

We are in the same position it was — new, small, and shipping — so the honest pitch is not maturity. It is that we run a clinic ourselves, and the software gets fixed the week a physiotherapist complains rather than the quarter.

We do not run Splose, so we will not tell you what it cannot do — the people who can answer that are Splose and the clinic down the road who uses it. Everything below is only about us.

What Clinidiary does differently

Built in a clinic that is still running

Clinidiary is written inside a working physiotherapy practice in Adelaide and used on real patients every day. The diary in the screenshots is the one the practice runs on. That is not a slogan about authenticity — it is why a bug a physiotherapist hits on Monday tends to be fixed by Wednesday, because the person who wrote it has to use it on Thursday.

6 months free, no credit or debit card

The whole workspace for your first six months, not a crippled tier, and no credit or debit card required. After that it is A$30 a month for each practitioner, or A$25 a month paid yearly, plus GST; owners, managers, reception and accounts are free. Refer a colleague and you earn points every time one joins, with no limit — they sit on your account and do not expire. No lock-in contract and no exit fee.

Your records leave in one click

Full CSV export of patients, appointments, notes and invoices, whenever you want, without asking us and without a fee. Every export is recorded in the audit log. We would rather show you the exit before you sign up than have you discover it does not exist two years in.

Moving your patients across

You can do it yourself

Export your patient list from Splose as a CSV and load it in Settings → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.

Nothing is written until you have seen it

The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.

A date it cannot read, it refuses to guess

03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.

Run both for a fortnight

We would rather you kept Splose running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.

Questions worth asking any vendor

How do I get my data out?

Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.

What happens to a note if my internet drops?

In Clinidiary it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.

Can a paid invoice be edited?

Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.

Who is actually building it?

Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.

Also worth looking at

If you are comparing properly, compare widely. These are the other systems clinics in Australia usually shortlist.